1. Our Website
Scapien strives to keep the information on this website current and accurate, but we do not guarantee its completeness or accuracy. You are solely responsible for accessing and using the website and any information therein.
Any third-party pages linked from our website are not under our control, and we are not responsible for their contents or any changes made to them.
Any reproduction, distribution, or transmission of this website's content requires prior written permission from Scapien.
2. Privacy Policy
We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect the information you provide to us.
Data We Collect
We may collect the following categories of information:
- Information you provide directly (e.g., name, email address, phone number, account credentials)
- Information collected automatically when you use our website or services, including: IP address, browser type, device identifiers, pages visited, interactions, and navigation behavior
- Communication data, including SMS, email, chatbot interactions, and other messages exchanged with us
Cookies & Tracking Technologies
We use cookies and similar tracking technologies (such as pixels and scripts) to understand how visitors interact with our website and to improve user experience. These technologies may be set by us or by third-party service providers, including HubSpot and other analytics or marketing tools we may use.
What we use:
- Cookies and tracking pixels
- Website analytics and visitor tracking tools
- Marketing and engagement tracking technologies
What this allows us to do:
- Understand how users navigate and interact with our website
- Measure engagement with marketing campaigns and outreach
- Track visits across sessions and pages
- Improve website performance and functionality
- Support sales, marketing, and customer communication efforts
Cookies and tracking technologies may be placed on your device when you visit our website. You can control or disable cookies through your browser settings. In some cases, you may be presented with options to manage cookie preferences directly on our website.
How We Use Your Data
We use your information to:
- Provide, maintain, and improve our services
- Analyze website usage, visitor behavior, and marketing effectiveness
- Track interactions with our website following outreach or campaigns
- Send promotional, transactional, and account-related communications (including SMS messages)
- Respond to inquiries and provide customer support
- Comply with legal obligations
How We Share Your Data
We may share your information with:
- Service providers that support our operations (including HubSpot and other technology providers)
- Legal or regulatory authorities when required to comply with applicable laws
We do not sell personal information.
How We Protect Your Data
We implement appropriate technical and organizational measures to safeguard your information against loss, misuse, and unauthorized access.
3. GDPR Compliance (EU Users)
Data Controller: Scapien is the controller of your personal data for the purposes described in this policy. You may contact us regarding privacy matters via our Contact Us page or at [email protected].
For EU/EEA visitors, we process personal data only where we have a valid legal basis. Depending on the activity, this may include:
- Our legitimate interests in operating, securing, and improving our website and services
- The performance of a contract or taking steps at your request before entering into a contract
- Compliance with legal obligations
- Your consent, where required, including for non-essential cookies, analytics, marketing, and similar tracking technologies
Where we rely on consent, you may withdraw or change that consent at any time through our cookie preferences tool. Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.
If you are in the EU/EEA, you have the right to:
- Access your personal data
- Rectify inaccurate personal data
- Request erasure of your personal data
- Restrict processing
- Object to processing, including processing based on legitimate interests and, where applicable, direct marketing
- Request data portability
- Lodge a complaint with your local supervisory authority
We may share personal data with service providers and processors that support our website, analytics, communications, and operations. Where personal data is transferred outside the EU/EEA, we use appropriate safeguards in accordance with applicable law, such as the European Commission's Standard Contractual Clauses where relevant.
We retain personal data only for as long as necessary for the purposes described in this policy, including to meet legal, accounting, reporting, and operational requirements.
To exercise your rights, withdraw consent, or submit a data subject request, contact us via [email protected].
4. California Privacy Rights (CPRA)
If you are a California resident, you have the following rights:
- Right to Know: Request details about the personal information we collect, including categories, sources, purposes, and third parties
- Right to Delete: Request deletion of personal information, subject to certain exceptions
- Right to Correct: Request correction of inaccurate personal information
- Right to Opt Out of Sale/Sharing: We do not sell personal information
- Right to Non-Discrimination: You will not be penalized for exercising your rights
To exercise these rights, please send us a notice via our Contact Us page with the subject "CPRA Request."
5. Confidentiality Notice
Information contained in any email or attachment from Scapien LLC may be privileged or confidential and intended solely for the use of the original recipient. If you have received such communication in error, please notify the sender immediately and delete it, including from your deleted items folder.
6. Your Agreement & Communication Consent
By accessing or using our website, creating an account, or otherwise providing your contact information, you agree to be bound by these Terms of Use and this Privacy Policy.
By providing your email address and/or phone number, you consent to receive communications from Scapien LLC via email and SMS text messages. This may include:
- Promotional offers
- Product updates
- Service announcements
- Account notifications
- Security alerts
- Surveys and other business-related communications
Consent is not required as a condition of purchase.
SMS Program Details
Program Name: Scapien Alerts
Description: Provides account notifications, security alerts, service updates, and occasional promotional messages. Message frequency varies.
Opt-In Methods: You may opt in by providing your phone number during account creation, form submission, chatbot interaction, or other engagement with our services.
Help & Support: Reply HELP to SMS messages or use the Contact Us page.
Opt-Out
You may opt out at any time by:
- Replying STOP to SMS messages
- Using unsubscribe links in communications
- Contacting us via our website
Transactional or service-related messages may still be sent as required.
Automated Messaging: Some messages may be sent using automated systems or dialing technologies. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
7. Policy Changes
We may update these Terms of Use and Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.
8. Contact Us
For all general, privacy, or SMS-related inquiries, please use the Contact Us page on our website.