Executive Summary
An international luxury hotel chain operating 200 properties in 40 countries needed to protect guest data while rolling out new digital services including mobile check-in, keyless entry, and personalized guest experiences.
The Challenge
The hospitality environment presented complex risks:
- Guest PII and payment data stored across multiple systems
- Property management systems with legacy security limitations
- IoT devices including smart room controls and keyless locks
- Franchise operations with varying IT capabilities
- GDPR and global privacy requirements across jurisdictions
The Scapien Approach
Scapien designed a hospitality-focused security program:
- Property Security Assessments - Standardized testing across all locations
- Guest Data Flow Analysis - Mapping and protecting PII across systems
- IoT Security Testing - Smart room and access control validation
- Privacy Compliance - GDPR, CCPA, and regional requirement alignment
Results
The hotel chain achieved:
- 100% property compliance with corporate security standards
- Zero guest data breaches across all properties
- GDPR compliance verified across European operations
- $5M reduction in potential regulatory fines avoided
- Guest satisfaction improved with secure digital services
Key Takeaways
"Our guests trust us with their most personal information," explained the Global CISO. "Scapien helped us honor that trust while delivering the innovative experiences our guests expect from a luxury brand."